The staff was super friendly, and the rooms were spacious, clean, and comfortable. The breakfast that was included was hot and filling. The issue was the reason I took my family to this getaway. We wanted to have a fun time with the grandkids. Well, the hot tub was not heated, and the pools were ice-cold. So cold that we could barely get in to swim with the kids. In fact, Grandma didn't get in the water at all, and it was her birthday present. Disappointing!