Comfort Suites University Drive

Needed to do laundry dryer wasn’t working. Couldn’t get a late checkout. Had wet clothes everywhere. Ice machine couldn’t keep up with demand. Side entrance door didn’t work and wasn’t secure. . .

Hotel was unkept and outdated. Really needs a renovation, especially new furniture. The cushions on the fold-out couch were so old, they were sagging and the fabric was drooping off of them. Also, the TV didn't work. The remote did not do anything. I know it had batteries because the little red light would come on every time I pushed a button, but it did not turn the TV on/off, change the channel, etc. I was able to get the TV to turn on by pushing the button on the side, but when I went to change the channel, all I got was a "No signal" message and then couldn't even navigate back to the one channel that it was originally on.

Free Wi-fi but it was extremely slow. Even easy searches didn't go through. Found a live baby roach on a towel my daughter had just used to dry herself after a shower - disgusting. Coffeemaker was not cleaned, nor did we get any more coffee for the next day. Orange juice was almost out and never replenished during breakfast times. More than an hour before breakfast was over. On a good note, beds were comfortable and plenty of pillows available.

The shower was terrible and the rug was old and worn

A/C would not cool room below 75. Shower water temp could not be lowered below a warm temp. We did switch rooms from a hot room to one slightly cooler.