2/10 - Kém
25 tháng 2, 2025
Never Again
This property was not even close to satisfactory. The first thing we saw once we finally found the entrance to the property was considerable damage to the front door of our "suite." The fact that the front door had a hole knocked through it, right next to the deadbolt, and the door jamb itself showed clear evidence of someone recently forcing it open, made it so that my family did not feel safe at all at this property. The door itself was a hollow-core interior door...fine if it's in the interior, but this was the front door to the whole "suite." At a minimum, a room that I book through Hotels.com should meet a reasonable expectation of safety and security. I did not book this off of someone's CraigsList ad, I used a reputable website, so finding this was very disheartening.
I did not even stay for one night. I had to make a duplicate last-minute reservation at one of the only few options with a vacancy: a single-room hotel downtown. We didn't even unload the car... just tried to get in touch with the property management. The property owners were incommunicado, so I had to raise this issue directly with Hotels.com... and I did not get any sort of acceptable resolution, just repeated delays while Hotels.com tried to contact the property. Eventually, we were told we would NOT be getting any sort of refund. Never again.
We took plenty additional photos showing the true condition of the interior, but I only attached those that show the condition of what was mentioned above.
John
John, nghỉ 7 đêm cùng gia đình
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