6/10
I was amazed to see that there was no valet service. Then the bell bous don't want to pick luggage. Once when we ordered something from the bar it took 3 reminders and 55min for it to reach us. The reason qouted was that there was internal breifing going on and they thought it was more important that guest service. No hot water beyond working hours. No coffee machine even in there top tariff suite. The breakfast was subpar. And the staff was really rude. Overall did not feel like a 5 star or a suite experience. Have stayed in Taj many times and regretted not staying there again.
Abhinav
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