DoubleTree Resort by Hilton Hotel Fiji - Sonaisali Island

Avoid this place... It's not even worth 2 star... Avoid at any cost

Great location where one can relax and enjoy at the same time

We have never been treated better by staff anywhere else! The food was excellent, the rooms were comfortable and the whole time was most relaxing!

Double tree Hilton Sonasali, is terrible, the staff are rude, the island is about 15 minutes or 15klms from the main road, and about a further 20 minutes to Nadi town. Bures are old and dated and spread across a large island, so takes quite sometime to walk from your Bure to hotel facilities. The Bure has issues with electrical the tv has limited channels I counted 6, only 1 is Australian. Resort fees are very costly, you are charged $11 Australian for a bottle of Fiji water & $7 Australian for each room service, the food at the restaurants is below average, and the buffet breakfast is always cold. Management are very unprofessional and lack transparency, it took 22 days for me to get my refund back from this hotel after been promised 14 days, this took a lot patience and perseverance also cost me substantial because I had to continue to call the hotel once back home in Australia. When you order a taxi from the main island, the staff there call there family who come to collect you in there own private mini buses, they charge what they like and argue with you when you ask for a metered taxi. Overall my 9 night stay here was below average, I had 3 rooms changes in 2 days, spoke with Wati and Norm the hotel manger and duty manger, the Bure was noisy, lacked privacy, was very bright so couldn’t sleep in, sand was walked through Bure daily, no outdoor floor mats provided. The fridge in room woundnt get cold, the airconditioning struggled, customer service didn’t exists.

Nice accommodations. Had some issues with our meals. Location makes it hard to get a round. Had to take lots of taxis, no shuttles available. No stores around to buy extras - have to take taxi into town $25 each way.

The resort is very relaxed, with a village feel to it. The location & view is amazing! The staff are super friendly & helpful and the rooms are spacious and very clean. We stayed in a ocean view bure - I highly recommend!! It is quiet & peaceful and the sunset views were spectacular. However, restaurants (only 2) standard of food is quite average and fijitime is real so be prepared to go slow and if you want to see or do anything you need to leave the resort & travel to the mainland. Overall we had a fabulous stay & loved the resort.

Food could be better. Pool was amazing. Plenty spots activities for relaxing holiday..

Well maintained property with regular cleaning sessions and clear water

The DoubleTree Resort is what I had hoped it would be and that being is relaxing and fun-filled. The activities available on land that I had partook was the 1 hour jet-ski session, even though it was quite pricy (FJD 390), It was still great fun with going speeds of 82km/h and the views of your surroundings. The resort had the best weather as it had just about the right temperature weather. The waitresses at the restaurants were also quite friendly, always assisting you and looking out for your best interest. The bedrooms were cleaned on the daily which was such a small gesture but necessary. The cleaning ladies also decorated my bed with a towel-wrapped swan and a birthday message which was really nice. Overall amazing trip. Really recommended for a mix of both fun and relaxing, depending on your daily mood.

Great services. Would be better if we could pay cash at restaurants.