One staff person, the night clerk, was reluctant to provide answers to how the elevator worked. The first night we arrived my husband, 74, could not understand how to access the elevator. When he went to the desk, she was very upset that he had peeked his head into the open office door. He apologized and asked how to use the elevator. She refused to step out from behind the desk and explain. He could not understand what to do. Finally, another guest arrived in the lobby and showed us how it worked. The next night the same thing happened to two elderly guests, she wouldn't help them, and we arrived just in time to help show them how to use the elevator. When I returned to the lobby to get hot water for my tea, I noticed the water was lukewarm. The clerk was at the desk, so I mentioned it to her. She responded she was not permitted to replace the water until 10pm (it was 7pm at the time). I am not sure what your directions are to the night staff, but we have found most desk clerks are happy to demonstrate how the hotel equipment works and go out of their way to assist guests.