We had a disappointing stay at this hotel. Upon arrival, our room keys didn’t work, and the staff had to manually open the door for us but informed us that we wouldn’t be able to replace the keys until the next morning.
While waiting to check in, we witnessed a heated argument between another group of guests and the front desk, with the staff nearly calling the police. This situation made us feel uncomfortable and unsafe.We stayed for two nights, but during that time, there was no housekeeping service, and towels were not replaced. The room’s carpet felt damp, which was unpleasant when walking barefoot. Additionally, the room had inadequate lighting, making it feel dark and damp. The bathroom was poorly designed; after showering, water spread all over the floor because there was no proper barrier between the shower and the rest of the bathroom.
Overall, the combination of poor service, lack of cleanliness, and uncomfortable room conditions made for a disappointing experience.