Hilton Mandalay

Hotel is renovating. Sometimes lift didn’t work due to service. But no information about this to residents. Overall, had a great stay apart from some loosed wall plugs.

The hotel needs a drastic upgrade: carpets are old and smelly, old and noisy air conditioners cannot keep up with the heat, room toiled was not working well, elevators worked randomly, fumigation was done outside while people were enjoying the pool and everywhere in the hotel (restaurant, washrooms, lobby, ) one sees these air freshners put there to cover up the bad, if not almost moldy, smell. I stayed there last year and it was never that bad. Things deteriorated 100% since last year, Renovations are taking place, but this is taking way too much time. The only redemptive thing is the quality and niceness of the staff. In fact, one feels very bad for them, as clearly Hilton has let them down. I will not return there even when the place is upgraded. I also stayed at the Hilton in NPT, which was so much better. However, because of the bad state of the Hilton in Mandalay, my next trip will see me staying in Accor hotels throughout Myanmar.

Air conditioning was inadequate in breakfast area and room. Otherwise the stay was excellent and location was extremely good.

Staff are very friendly, room,corridor and surroundings are quite clean, great location in Mandalay, very good price for service. We really enjoyed staying in Hilton Mandalay. Love to stay again next time if we go back there. Definitely will recommend.

Hall and pool were great but rooms could use some renovation

Nicest overall option in Mandalay, good location, very friendly staff, breakfast had lots of selections, beautiful lobby, rooms seem a little dated but were clean, WiFi fine (slow, but that's standard across Myanmar)

the bathrooms are terrible. shower over bath tub, shower curtain stinks. Another room my family are in, their room shower doesn'e even work. They had to have baths! next morning we put in a plug in power point to iron the whole room lights gone off. We had to call in someone to come and fix the lights and power points. Badly in need of refurbishment. Hallways have a stale smell. They have oil burners in passage ways to try to cover the smell. Didn't work. My Aunt mentioned it and staff member agreed with my aunt. what you see on the website look so good. but the rooms are not in a good shape. The one we stayed were not for sure. Outside is nice.

Our first room was problematic (ac was all or nothing and fridge didn't work at all) but they did a good job of finding us a suitable room. Wifi is weak for a Hilton.

Hotel undergoing upgrading but the finished areas looks beautiful. Room with awesome view of Mandalay Hill.