ARCOTEL Rubin Hamburg

Solid hotel, decent value in a bit of a run down area. Room was big and relatively clean and comfortable. Big issue was service/check in. First off, the front desk man tried to charge me again for what I had already prepaid. I had to ask another desk worker to double check that and he said he had and removed the charge. Secondly, I waited until 3pm for guaranteed check in and when I tried to check in, the woman said my room was not available. I pressed her on it and she made calls (took 5 minutes) and then she said it was ready. I then asked for my luggage which I had stored as I git in early and it took 20 minutes for them to get someone to open the door. I had to attend a tour and found myself rushing to get there due to the waste of almost a half hour. The check, despite having 3 people working was long and paperwork based and overall poorly handled. I had to ask confirm an early taxi to the airport 2 times as they write it on a slip of paper and didn’t have it in their computer system. I won’t be staying there again.

Hotel amazing for the price!!! The hotel itself is lovely, clean, modern and sleek. The staff were friendly and professional. Two single beds with two single covers instead of a double was a bit strange but nothing to moan about. The surrounding area was not great, nothing really worth visiting and quite busy (couldn't hear anything from the room) but convenient to get around either walking or a couple of local train stations. Definitely recommend Hotel felt a lot more expensive than it was!

The only downside is the streets packed with not soo nice people. But they did not try to stop me or ask me for anything which was a good thing.

Reasonably good Hotel. 10 minute walk to Central Station , in an Ethnic district with many Turkish shops & cafes. Good cafe, Black Lava, across the road , 50 yrds along , with marvellous Breakfasts at low prices. Shower was problematic & soap dispensers difficult to operate..... no small bottles of Shampoo or Bath gel were supplied. This is a bit disappointing for a " 4 Star " Hotel. WARNING :- Some of the Bar prices are ok , but I was charged €18.50 for a Gin & Tonic ! €4 for a small bottle tonic & €14.50 for a Gin. It turned out that there is a Gin menu varying from €6 for Tanqueray to €14.50 for 3 types of premium brands. For some reason the Barman assumed I would want the premium brand !

A great place to stay, much nicer than expected. Short walk to transportation to get anywhere.