Hotel Grand Washington

Has potential to be 4 star, but is not at the moment. 2 main issues; variety of meals on half board package is woefully inadequate for a 4star hotel and customer service. Most staff are sad to be there and not welcoming and the health facility staff are outright rude. With a more varied menu and some serious customer service training this could be a really good hotel. The location and cleanliness are excellent and Reception staff are helpful.

small rooms, bathroom very small, you need to do some gymnastic to enter into the toilet. we were 3 persons, they gave us only one key. we requested on arrival to change the room, they promised to give a bigger room by tomorrow just after breakfast. they kept promising for 2 days until we were fed up discotheque in front very noisy the whole night.. the breakfast is not exciting at all

The staff is good but they didn't give me the iron and their policies need to be revised