6/10 - Tốt
29 tháng 1, 2025
Overall our stay was pleasant, however the pool was extremely cold which caused the kids to want to play in the hot tub rather than the pool. The situation was addressed at least two times to the manager and I also sent a picture of at least eight children plus a couple adults via text to the manager who acknowledged receipt of the text and picture. I did not see a change in the temperature or the amount of children in the hot tub. The bathroom drains and pipes let out a horrible smell which was rather unpleasant perhaps due to the unit sitting vacant for a while. The kitchen sink had minimal water pressure and maintenance had to be called for a repair. The maintenance engineer was prompt and did get the situation addressed immediately. Finally seeing as though there was several rooms vacant I'm not sure why we had to be next to a room full of guests who partied through the night and were extremely loud causing us to get little sleep, I believe housekeeping had to be called to their room late that evening. Despite my husband reaching out to the guests asking them to try to be respectful and tone it down, it continued all through the night, causing very little sleep.
Cynthia
Cynthia, nghỉ 5 đêm
Nhận xét của khách thực Hotels.com
