Lancaster House Hotel

Love Lancaster

Very relaxing, great spa

Michael, 1 đêm nghỉ cùng gia đình, thg 10 2, 2021

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Our stay was lovely, but paying £12 for on site parking is ridiculous. It was free to park if booked with the hotel directly, but through an independent it cost me £12?!! Also, there was an automatic £1 donation added to my bill for a local charity. I donate to charity often and welcome it, but it should really be asked if I want to donate before just adding it to my bill. It puts pressure on people to pay it. Not good really.

Struan, 1 đêm nghỉ, thg 7 31, 2021

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Cannot fault the hotel at all.

4 đêm đi công tác, thg 7 12, 2021

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Nice hotel. Food quality and service could be improved.

1 đêm kỳ nghỉ lãng mạn, thg 7 3, 2021

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Sad visit to Lancaster

Not so good. Started with that annoying fault of keys not working after trekking to room, which was upstairs with no lift. Complimentary bottle of water was missing but label on table indicating a penalty fee for removing the bottle. Plumbing very noisy with very loud hammer drill sounds at all times of day and night. Bathroom needed updating. Toilet didn't flush every time and just trickled water for a long time. We stayed two nights, room wasn't cleaned or towels refreshed. Top up for tea/coffee were supposed to be left by our door but wasn't. Social distancing and masks ignored by many guests. Car park annoyingly charged at £12 per night. Reception staff not really interested in us. On checkout they just said goodbye - no questions about our stay.

A, 2 đêm nghỉ, thg 9 18, 2020

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usiness stay

Cracking hotel with all the amenities Staff very friendly and efficient Food great Would use again

Ash, 1 đêm đi công tác, thg 9 7, 2020

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otel in nice location but rooms need updating

Hotel staff are friendly and helpful. Hotel set in pretty surroundings and is dog friendly. We got a room in a quietly located area. Room was adequate - bathroom a bit dated - and room had no airconditioning but you could open the windows. That said it was still unbelievably hot in the room at night, bed a bit too firm and duvet far too thick so didn’t sleep well. I mentioned this on check out and the staff said I could have asked for a fan for the room. I guess my advice to hotel manager is to include such information in the welcome pack that a fan can be requested.

Helle, 1 đêm nghỉ, thg 9 5, 2020

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very disappointed with the sneaky parking charge

It was very good until we got the bill which said we had to pay a £12 parking fee. All 6 pairs in our group were charged which was ridiculous. The receptionist said we could have quite easily missed this as it was stated in the very small print. I feel this was very sneaky and totally offside. It didn’t spoil our trip but it would encourage us not to book again with your website I feel we should be reimbursed in some way for this andI would like a reply from yourselves please. Steve Smith

Steven, 1 đêm nghỉ, thg 8 30, 2020

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Great stay

Have stayed here many times in past,great stay this time. But you now have to pay £12.00 parking charge,which we were not aware of. Only thing let down by was breakfast,was fair use to be excellent.

mark, 1 đêm nghỉ, thg 8 29, 2020

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pleasant stay

A great place to stay that is dog friendly and has Electrical car Ports. Very friendly staff and very efficient .

Robert, 1 đêm nghỉ, thg 8 28, 2020

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