Comfort Suites Houston IAH Airport - Beltway 8

Room keys issued did not work immediately after checking in on Friday. Keys didn't work Saturday evening or Sunday afternoon. We spent time every day in line at the front desk getting keys reactivated. This was a real problem for spouse using a cane

The only things I would praise for are the price and the comfort of the bed. Others are not so good. We waited at the airport for 2 hours just for the shuttle bus to pick us up, and we waited 45 minutes at the hotel just for the shuttle to drop us at the airport, even though all rides have been booked. There is absolutely no communication between the shuttle driver and the hotel, as the driver did not know our presence at all, even though everything had been booked. Check in takes a huge amount of time, and the room is not sound proof at all. I can hear the cars running on the highway outside the window, the laughter of neighbours, and something indescribable. Horrible experience, and never again!

Didn’t know the housekeeping doesn’t give out fresh towels and sheets daily because they’re trying to “Go green”. Housekeeping came super early and we weren’t ready. Then when we were they did not come. They have Comcast which sucked, the internet isn’t that great either.

The bathroom smelled like sewage and the guy that works at night refused to give us a room we drove 6 hours we had to go from hotel to hotel until he finally decided to redo our reserp