Comfort Suites Houston IAH Airport - Beltway 8

every thing was great except we were told there would be shuttle service on Jan. 1st By the hotel clerk and there wasn't any.

This location had decent reviews but we were very disappointed. The room was clean but had a musty odor (like old smoke). We paid to have extended parking while we were on vacation for the holidays. The original shuttle which we had reserved in advance was overbooked and was very uncomfortable. Because we had to get to the airport, we had no other choice. Some of our passengers were not able to buckle a seat belt in Houston traffic. The day before we returned, I called to reserve the shuttle. They would not reserve the shuttle in advance (although they did before). On the day we arrived after being in transit for 16 hours, we were told that the shuttle was not running for several hours "due to problems they couldn't control." No other help was offered. We ended up arranging our own transport. No apologies were ever offered. Very disappointed as Comfort Suites are usually one of our preferred places to stay.

Good hotel, but their payment system was not working, so charged me twice. I felt like harassment ,when they were keep bugging for their faulty payment system

I already left a review.

Stayed at this hotel for 15 nights. T V was horrible sound would go low to high and maid service not good. 4 times no maid service but was offered a clean room but when staying a long term it’s to big of a hassle when you should provide proper service.