I paid for a suite with a city view at The Palazzo. They assigned me to the 35th Floor. The city view was spectacular. At around 10:00 p.m. on Thursday, November 14, they shut the water for several floors in our tower; we could not shower, use the restroom. When I contacted housekeeping, they said that I should have gotten a letter or a notice alerting me about this. I did not receive anything. Then, housekeeping said water would be back around 2:00 a.m. on Friday, November 15. This is and was completely unacceptable. I asked to be moved to a room/tower where there was running water. They sent us to a room on the 7th floor, right next to the hotel’s AC systems and equipment. The noise was unbearable and we could not even sleep. What they did was not acceptable, They provided a room, but the room was a complete downgrade. I am not satisfied and I will never go back there again. I hated my stay at this hotel.