6/10 - Tốt
29 tháng 12, 2024
A December Getaway
My husband and I decided to visit the Seaport for its December festivities. Upon our arrival to the Renaissance we were dismayed about the recent renovations to the hotel. Upon arriving a concierge tried to have us switch from a King to a double. We booked a double due to our minor child. We were also notified that the jacuzzi was not operational and the pool level was decreased due to a leak. We also were told the ATM was not working. Any monetary transactions had to be done outside of the hotel. As we entered our room, we noticed the toilet seat had urine stains that was cleaned promptly. There was still visible tape on a wall from another guests stay. Also, to be more eco-friendly they no longer give hand soap for the bathroom sink or in its vicinity, it has to be retrieved from the shower. Also, the Capiz Lounge’s hours were wrong for a Saturday breakfast. The staff and their promptness and politeness really made up for this trip. We are hoping these are just issues attributed to the renovation. Unfortunately, we will not be returning.
Carissa
Carissa, nghỉ 1 đêm cùng gia đình
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