Q1 Resort & Spa

The apartment complex is in a good location, with great facilities and amenities. The apartment we stayed in was a good size. However the check out process was terrible as lifts could not be accessed from around 9 am. People were waiting in excess of 40 minutes. We (my pregnant wife and I) had to use the fire exit to get to the ground floor. Reception had an excuse ready to be rolled out (i.e. it was peak season). However, if management was aware that there would be difficulties in accessing lifts, other options could have been put in place such as staggering check out times, encouraging people on lower floors to use the stairs etc. My recommendation would be for anyone staying at this complex is to plan your day to avoid accessing lifts between 9 am and 11 am (especially if you are staying on the upper floors).

Location great - 1 bedroom apartment pretty good but bed comfort average

This building is modern, with quick lifts and amazing views. The apartments are spacious, and was serviced daily. I really enjoyed the relaxation time here in the evenings staring out the windows.

Great position. Great view. Shame Longboards was closed most of the time.

The hotel was fine, just a little bit on the expensive side for what you actually got.

Nice pool Needs block out curtains Great size apartment for a family

Fantastic location with awesome sea views, apartment was clean and spacious.

It was close to everything in surfers paradise and very close to the beach. Walked to all venues or was able to catch trams to Broadbeach or Southport with ease as tram stop is right outside Q1

Beautiful views, great A/C. Comfortable beds, clean not enough wifi data.

Room was very nice. But the customer service staff was very rude Lee her name is was very rude my room wasn’t serviced I called front reception and advised front desk that before we left for the day to take the kids to the theme parks we came back to our room and the dirty towels and room was still not serviced. Call front desk and Lee advises me that I was being rude when I spoke to her but hence I was talking in my normal professional tone of voice. As she was being rude to me on the phone I advised I will come and talk to her in person as she wasn’t willing to listen to my request. If you come to front desk with Lee please not she’s very rude. I own a multimillion dollar company and have a 45 staff company honestly wouldn’t hire any of the staff from Q1 very rude very arrogant.