Holiday Inn & Suites Ann Arbor Univ Michigan Area

Customer service was horrible. They weren’t very accommodating , was trying to get a second night and they wanted to charge way more for a second night so we booked a room somewhere else

No freezer to re-freeze my ice packs for the next day's travel. Beer let in refregerator. Cover detatched from ironing board making it unusable. No luggage rack and desk slid under a shelf making it not suitable for laying out an open suitcase. No binder or brochure with info about hotel and area, no hot tub. Poor ventilation in building -- hallways and elevators were so humid my glasses fogged when I left my room. Keys make light on door turn green, but door still difficult to open, only one soap per room. Dirty caulk in tub and filty bathroom air vent. I would not recommend or stay again. Really pricey for lack of cleanliness and convenience.

It's short staffed. Some of the staff was friendly, helpful and tried their best, but others were done. The decor is worn. Breakfast is expensive and fair quality at best. There is a bar, but very small. The bathroom wasn't cleaned when when we arrived. I brought it to the attention of the front desk the next morning, and the shower areas still wasn't cleaned that day. There were and remained lipstick and makeup smears on the door. There was deposits of soap/shampoo on shower curtain. These were there when we checked in and remained even though the room was cleaned twice. I was very disappointed this was not the quality I had come to expect from Holiday Inn

The front desk help was good. The bathroom smelled musty, the toilet wouldn't flush. I had to have front desk bring up plunger. The tv remote would only change the channels not control the volume. Breakfast was very poor. I went to eat breakfast at 7am there was very little eggs and the ones that were in the warmer were dry. The bacon was under cooked and cold. The sausage was dry. Not good stay at all. Would not stay again.