BSA Tower Serviced Residences

location is good, buy the overall conditions not so satisfied

Our stay is just ok overall. I commend the staff for they are extremely polite and helpful. The room is kind of outdated needs some upgrade. Security is great. The location is perfect.

Only bad thing is we cannot use front door!

Depending on your need: I wanted a place where I can cook and access nearby malls. In fact the area is safe and I liked the environment within and without... I had a chance of walking around during the night and never had to fear anything... I am not sure but I think this is one of places where i felt comfortable walking during the night. There are places like Ayala Garden where I spent two days just enjoying whatever was going there... no disturbance no massage girls to bother you etc. Another thing I liked the area is that there are restaurant and shops that run almost 24 hrs.

Bathroom sink was clogged. Balcony is locked sealed shut inaccessible. Overall I still recommend BSA . Very clean & staff was very friendly. Walking distance to Glorietta Mall & other shopping areas. Just about 30 minutes from the Airport.

Very cozy and spacious. Personnels are nice.

The front office staff disclosed the terrible situation of an elevator technical malfunction, only after I signed the accommodation agreement. The elevator works for a short 30 minute window period every 2 hours. For the next 2 days hotel I and other hotel had to suffer and wait in a cramped crowded elevator lobby (no seats) for the short window period by which to access our hotel rooms. Terrible circumstances which the hotel management could have alleviated with a few additional amenities. It seems they just don't care. Very deficient management action for an otherwise well located hotel.

Location and nothing else

The check in counter is at the back of the property, not convenient and is bad when they make you walk around the outside like a 100 metres dragging your luggage, not able to use the lobby corridor as informed by the porter until after check-in. the unit is dated and power sockets points in awkward location. Balcony is locked for security reasons which i feel is more to prevent smoking or jumping off the building.

The room was very large and was kept clean. All amenities were provided. Unfortunately was my first impression at the reception very bad, as due to some dispute between operator and owner front entrance was not accessible for guests and I had to enter through the back door. However, the staff was nice and accommodating and I have no complaints otherwise. I hope for the operator that they can work on matters.