Dusit Thani Manila

This time I stay in hotel dusit Manila it was full of incident that I didn't like that what make me give them a bad rating for a first of all I order some food from the room service they delay more than half an hour to bring it to me e and there is excuse it was because of Valentine day it's not my problem if there is an event or something I didn't ask them to give me a time but there were none who get my order she told me it will takes from 25 to 30 minutes so they excuse it's not acceptable for a 5 star hotel then the second day there was a problem with the plumbing so I left the bathtop open for the water to get hot because if I need hot water I need to eat at least 10 minute to get it in the bathroom to take a shower but it's a problem but I didn't take it for granted but the problem with the plumbing so suddenly I find all over the corner suite full water it is my fifth stay in this hotel but it is the baddest it won't happen again I will not take this hotel anymore and even I had a problem with the duty manager who is in charge when I have the plumbing problem with all of respect I've been waiting for her to come and check me and check whether I have a problem she left me there for at least 45 minutes in the beginning they said she had another customer to deal with but she didn't even give me a call after 45 minutes she came and looked at me so 45 minutes too much for a 5 star hotel and I changed two corner suites because of the air conditioning it wasn't cooling room

Great overall stay, close to mall and nice staff

An amazing night to spend

It’s an old hotel (formerly known as The Hotel Intercontinental) that was cosmetically updated. However, if you look closely, the rot is starting to show. The room we got was very tight and small. The double beds were actually twin beds good for one person only, although it was advertised as a double bed. I’m glad we only stayed one night. I will never book this hotel again!

I had a smooth check-in and the automatic upgrade is always appreciated. The room wasn't quite ready when I arrived but the items requested were delivered promptly. Thank you. I want to personally thank Mr Mon Flores for the all the help and attention he had extended while I was visiting the clinic. I am also grateful to the nurses and duty doctor for their services. Thank you all for another pleasant stay.