Garden Cliff Resort and Spa

It was quite a good experience.. There were some hiccups in regards to transportation as it is quite far from walking street. If you would like to experience the spa service.. Please call and ask before booking as in our case it was under renovation. Shoutout to the concierge team, they were very friendly and helpful.

beautiful hotel. breakfast average. room is ok. pool ok.

The stay itself is best described as underwhelming. I guess the price reflected that. What I can say that was positive was that the staff were the best part of the experience. The overall demeanour of the entire staff from the front desk to the kitchen was nice, courteous and helpful. Things that I didn’t really enjoy included the spa being closed for renovations. The general infrastructure was crumbling and needed to be seriously overhauled. The beach was not nice to be blunt. The gym was not well maintained. The surrounding area was also not very nice. I wouldn’t really classify this as a 5 star hotel these days. It would be passable as a 4 star, but I think at this point it’s truly more of a 3 star experience. I wouldn’t recommend this to someone who was looking for luxury or enjoy any time at the beach or surround area.

Absolutely no vegetarian / vegan options on the menu. A Resort and Spa with the Spa closed for refurbishment is a Resort: there should have been information prior to booking as this was the main reason I booked. To do so, I had to buy a new return flight ticket to extend my holiday with 4 days of pampering. I was not impressed by this at all. Aside from two of the women working on reception, one of whom checked me in and out, the staff paid very little attention to attending to the needs of the guest. Pool bar staff unfriendly and unhelpful:two laughed at me as I tried to inquire about getting a pizza made without meat. Vegetarian / vegan unfriendly breakfast also. Prepare to eat a lot of toast. Cigarette butts on my balcony - unsure whether they were old or new. Housekeeping staff were very friendly and polite. The room itself was very comfortable, with lots of closet space, a walk-in shower and a very spacious bath. The balcony was lovely with a terrific view of the sea. There was however a large barrier in the water and it was never clear as to whether this sectioned the guests from the neighboring hotel from us or whether it was an area Garden Cliff guests could use also. Breathtaking sunsets - as good as any I have seen across South East Asia. NB: I apologize for the lack of paragraphs here. I had written a comprehensive review of the hotel but was restricted to 1500 characters. Reformat for upload failure multiple times.

A very dated old style hotel, poor service, bad location. Definitely, not a 5 star hotel. Their overall standard is even worse than a 4 star one.

Our stay was good, we enjoyed the pool and the walk along the beach. The staff are very accommodating and their English was easy to understand.

As per my booking, this resort is rated 5-star for which it was an inviting choice for me considering that the price I paid was relatively inexpensive for the quality it was rated. I paid around US$154.00 for two nights stay without breakfast for which I thought it was a steal for such a luxurious 5-star hotel. The hotel is very nice with great and amazing views of both the ocean and the pools. I love the fact that this resort hotel is just infront of the beach and they have 2 lovely scenic pools!! The room that I had during my stay was big and my bed can sleep 3 people comfortably. The bathroom was nice and clean too. Though honestly you can see signs of deterioration on some of the walls, fittings in the bathroom and some on the ceilings. But not a big deal for me as the room was kept nice and clean. I love the fact that my room has a small balcony giving some extra space. The staffs? Hmmmm I would say not everyone was nice and friendly. I give my sincerest gratitude and appreciation to Ms. Mei and one male staff who took time to go to my room and surprised me with a birthday cake which was so delicious. Thank you for taking time in making my birthday a very special one. People in the reception area was kinda either friendly and not. They do their usual routine of saying this and that and after which -- they will give you a sarcastic face. That goes with most of the concierge staffs who are not friendly and arrogant. Over all I enjoyed my stay in this resort hotel.

staff are not good

The WiFi internet didn’t work away from the center of the hotel. Service guy said they get complaints often about the rooms located away from the center. From desk didn’t offer a fix, or to change rooms. I was just told they would inform their engineers.

Place was well maintain, and the staff are friendly to assist on matters. the place is slightly remote, but there are 24 hours mart outside. There is free shuttle bus to send you to downtown otherwise GRAB services will be good.