Costa Calero Hotel Thalasso & Spa

Really good accommodation. Excellent outdoor space and pool areas. Found staff very helpful in anything that was needed.

Karen, 8 đêm nghỉ, thg 9 2, 2021

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Excellent

Amazing experience- super hotel - great swimming pools - excellent service

Dianne, 1 đêm nghỉ, thg 7 17, 2021

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Great stay!

Really enjoyed our stay at this hotel for Valentine’s Day. Everything was great, will definitely stay again

Ashleigh, 1 đêm nghỉ, thg 2 14, 2021

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Excellent stay

The whole experience was superb with most friendly staff good entertainment high standard rooms and good to die for. All inclusive upgrade is a must and brilliant value

M, 3 đêm nghỉ, thg 12 10, 2020

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Very relaxed resort with friendly staff. Food was excellent and room spacious and comfortable

Brian, 6 đêm nghỉ, thg 11 28, 2020

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Friendly staff, committed to customer satisfaction

A great hotel, made excellent by the professionalism and commitment of the staff. Despite reduced staff numbers, the level of service was outstanding - from the cleaning ladies (rooms and communal areas always spotlessly clean) to the restaurant staff (food replenished continuously) and the manager, Stefan, who also worked in the restaurant. Yolande on Reception was especially helpful and efficient. Excellent variety of food for both buffet breakfast and dinner (both meals included in our special offer rate), with some dishes cooked to order. Evening entertainment in the bar (unexpected in the current Covid conditions) was also very good. Hygiene and safety standards maintained throughout the hotel and we felt very safe. Only 2 slight negatives: the hotel is at the top of a very steep hill so a difficult walk to the marina for anyone with mobility issues (though not a problem for us); the internet service was very unreliable. I highly recommend this hotel.

2 đêm nghỉ, thg 11 4, 2020

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couldn't fault it!

Arrived in Lanzarote without a booking for accommodation. We have been to Puerto Calero before so decided to try the Costa Calero. Literally sat in the car outside and booked online with Hotels.com. Fantastic deal ... and were even given a room upgrade when we checked in 5 minutes after booking. Well equipped room, very comfortable bed (rare in Spain, I find) and exceptionally clean. With concerns over Covid, we were a little wary, but fears were unfounded - everyone wearing masks, hand sanitiser everywhere and very good measures in place in the restaurant. We felt very safe. Food was excellent! Huge variety on both the breakfast and dinner buffets with some dishes cooked to order. The staff were lovely! They all worked tremendously hard to ensure guests were happy and satisfied. Particular mention to Yolanda on Reception - very efficient, friendly and helpful. Also to Stefan, the manager who worked tirelessly in the restaurant, as the hotel currently has reduced staff, and to Yaselyn, who seemed to be working every shift! Would have no hesitation in returning.

Deborah, 2 đêm nghỉ, thg 11 2, 2020

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ovely weekend

Everything was very good staff,services,food,we were there for the weekend for my husbands birthday he recieved a bottle of cava and a bowl of fruit from the hotel a lovely touch would highly recommend this hotel we will come back

Irene, 3 đêm nghỉ, thg 9 11, 2020

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Staff are very good - felt very comfortable as a solo traveller

7 đêm nghỉ, thg 1 18, 2020

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It was impossible to get a cup of tea - no teapots allowed in the rooms! No tea making facilities. Some staff were kind enough to make a pot of tea to take to the room. The standard of food was diabolical I was ‘upgraded’ when I arrived to a room to hat didn’t look like the photo in the booking. A room overlooking the road and building works going, workmen could quite clearly see into your room. Didn’t feel safe. Shown a second room, exactly the same!! Had to pay £112 more to be higher up. Even though I had sent 4 emails without a reply asking to be be on a higher floor. Not impressed I was charged again for dinner even though I had paid cash, which seemed to take at least 9 mins to process while I waited to receive a a paid docket, and arduous process that even the end was meaningless as they presented a bill at the end. Overall I coul not wait to get home. I will not be staying there again and certainly will not be booking a holiday with Expedia. It was my mistake not to go independent and oversee all the little details and just leave it to a tour operator. The pick up transfer came far too early, I missed breakfast then sat at the airport for longer that I needed, the flight was delayed, it’s no ones exact fault but all these little mishaps became for me a very unpleasant experience where I could not wait to get home. Thank god it was sunny. I will in the future ALWAYS organise my own travel. I didn’t realise that this hotel v much caters for the drinking older crowd

7 đêm nghỉ, thg 1 2, 2020

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