Khách sạn The Artisan Lakeview

Nice, clean basic hotel in the old town. Great location with lots to do and see around. Staff is helpful. Breakfast across the street will get you started for morning sightseeing.

first they will offer you to go to the hotel across the street... or the room will be so small and not like you would expect from pictures. service was also supposing arrogant, after we ask where is the bus station to the airport; the answer was we only help with taxi or private car. Location is perfect at a small quiet street near old town and the par; the lobby has promising character and charm, but perhaps we were not so lucky with the room and service. good breakfast at the cafe across the street.

Very clean and comfortable rooms . Good location . Great breakfast. Helpful staff. We stayed twice and then tried their new hotel. Also excellent

The room was clean. Breakfast was good. Walking distance to stores and just a stone's throw away from hoan kiem lake. It is located at the quiet side of old quarter.

It was a nice hotel just a bit noisy at time, a lot of building works going on. The staff were lovely.

The staff were lovely and very helpful. The area was in the ancient city part of Ha Noi close to the "Turtle Lake" and generally close to historical part of the city. There was however no lake view from our room. The air conditioning did not work efficiently. The lowest setting was mildly cooler than the outside. Room was clean and daily cleaning well done. Wi-Fi worked fine.

The location of the hotel is excellent, we could walk anywhere. However , it is on a busy street so we had to tolerate the noise of the traffic and vendors until late at night. The room was very different from the hotels.com site, still room was roomy and tidy. The air conditioner was dripping when we arrived but it was quickly fixed when problem was reported.

This was a very good place to stay in Hanoi. Very central but quiet area with a lovely bar/restaurant across the street which was a nice place to relax and have a beer.

The hotel room was tastefully decorated and bed was comfortable. We booked a basic room (Room 402) and there was ample storage so you didn't have to 'live out of your suitcase'. The staff were very helpful and obliging and would have to mention Lena the receptionist in particular. Even though they recommended the tours offered they did not push you to book with them which is always less invasive. The breakfast served at their restaurant across the road was plentiful but you would need to get there before 9am as I think after that they stopped replenishing the dishes. The restaurant is great for lunch and dinner too and reasonably priced. Suggest rooms at a higher level as it can get quite noisy at around midnight. Wifi worked well. We would definitely return to this hotel next time we are in Hanoi.

Clean, neat and tidy hotel in a very nice street in Hanoi. Just a 1 minute walk to the lake makes it the perfect place to stay. Good value for money, I would stay at this hotel again.