Hotel Frances

Great stay😁

great location. very historic. 5th time there

Originaly booked for two people but only I was able to travel so I had a doble bedroom reserved but the hotel gave me a very small single room with a tiny shower with an L shape curtain that stock to me no mater were I stood in the shower. The hotel did move me to the type of room I had booked but what a mistake that was. One very nice thing about the stay was a courtesy musical group that plays every night for an hour or so till about 10 pm but on the third day that turned out to be a terrible experience when a group of loudmouth women decided to continue the with their own music even in their rooms. I called the reception at 11 to ask the ladys to turn the music down and stop slamming door every two minutes ( this is not an exaggeration constantly banging on the door and slamming it ) I called again 12:30 am and it stopped for a few minutes and the started again,finally, I could take it and left the hotel with tree paid nights paid for in my reservation and all thre desk cleark did was say I we called them already a couple of times, were sorry, then they just looked at me, so I walked out at 1:30 am to look for another hotel. A terrible experience they rather lose out on one client over the tour group that was so disruptive. I'm expecting Hotels.comn to reimburse me for the three nights I haf to book in another hotel.

Excellent location; Excellent attitude by staff, especially bar tender.

Hotel sits in a great location and has a nice lobby with music. Our room was worn out and grimy. Bad smell, mold on bathroom sink, toliet ran, peeling paint, and I swear it had bed bugs. Should have asked for a better room.

The breakfast and the area needs some though put into it. Price is ok but the buffet should be changed to ala cart. Setting could be more attractive.

The hotel needs maintenance and renovation.

Excellent

For the money, this place is simply amazing. Stay in one of the two two-floor units - number 306 (which has a stand-up shower inside the unit and a Jacuzzi tub on the roof) or 307 (which has a Jacuzzi tub both inside the unit and on the roof top). This hotel is steps away from great restaurants, the City Center, the opera house, nightlife, just about everything. And in all of my travels, there are few feelings as wonderful as sitting atop the top floor of this building (built in 1610!) in a Jacuzzi tub, listening to music and looking at the lights of the City Center below -- and at the price (which, by American standards, is incredible - you literally can't stay at a Motel 6 for the price of either of these suites - we reserved both this stay just to have the entire place to ourselves), you'd be doing yourself a disservice not to give it a try.

Fantastic! Could not be happier with the location, staff, building, etc