2/10 - Kém
1 tháng 12, 2022
Terrible Experience
The person who checked us in , a young white male, Lied, misbehaved and ran away when we confronted.
We were given an under-construction room, with a strong paint smell, hallway without carpet & water standing in it. we immediately got allergies.
When we asked to change the room person at the front desk , the same who checked us in, hung up and never replied. We asked Hotels.com to change our reservation. They first called the hotel and asked to change the room/floor, the front desk person lied that he has been calling us? when the Hotels.com told us, we went down and found another person at the desk, a young female who did not know anything about the situation.
we called back to Hotels.com and told them the situation, they change our reservation and gave us another hotel nearby but Holiday Inn Express still charged us for four nights,$776, even though Hotels.com told them not to. They also charged us another $150 , and the person at the desk never showed up again to talk.
Please Train your staff to behave nicely and answer questions clearly instead of running away from their responsibilities and not charge people who never stayed at their property. Please
Saqib
Saqib, đi công tác, nghỉ 4 đêm
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