Grand Beach Hotel

I am greatly disappointed and offended by the lack of response to several unacceptable occurrences, especially a neck injury sustained during my stay. The incident with the shower curtain rod falling and hitting me in the head occurred on Sunday, June 3rd. The manager on duty said he would report this to his manager and contact me the next day. The next morning, then afternoon, then evening..the manager still reported he had not heard back from his superior. On Monday I again attempted to speak with someone and also again, was unable to. So not only was I frustrated and uncomfortable with the pain down my neck/shoulder, I had the disappointing task of informing the kids that I had to cancel the jet skiing adventure we had planned for Monday. In the early morning on Sunday, a family member overslept due to the power outage in our room. We were told the problem was a tripped breaker, and again it was fixed pretty quickly. However, that didn't change the fact that my cousin missed his from Fort Lauderdale and was forced to spend an additional $497 on a plane ticket from Miami back home. I also reported a $615.78 charge that posted to my account from the Surfside location on May 30. The manager told me he could see on my account where I cancelled that reservation and that it would be a simple fix. The charge still stands on my account.

The only thing I could complain about is, they charge everything! Expect extra 100 dollar in addition how much you pay here

I had a fantastic time at this hotel. The hotel staff was helpful and professional. The valet attendants were friendly and the valet parking was fast. The location of the hotel was in a great area, not that far from Story nightclub, Liv, and Southbeach was 20 minutes away. Even though it was raining for memorial day weekend, I still had a great time. And whenever I come back in town, I would not mind staying at this hotel. Thank You, Grand Beach Hotel.

The room was supposed to be 1 king and 1 double bed. But it was only a sofa bed and one double bed ..staff were not very helpful , most of the time only one lift or 2 lift were working and being on 18 floor was not easy

We recently took our first family vacation to Miami and stayed at the Grand Beach Hotel in Miami. It is nice hotel with big spacious rooms. Very clean and the view from our balcony was superb. I will recommended it to my friends and family.