4/10 Fair
24 Jan 2025
A bit tired and grubby!
The reviews for this hotel were great but I’m not sure why. The staff are the best thing about this hotel but the rooms and hotel are very tired and a bit grubby.
I stayed for 17 nights and found the beds so uncomfortable that I needed to take painkillers for my back. I sleep on a hard mattress at home but this was something else.
I stayed over NYE and before travelling, I was asked to pay $150 per guest for the gala night. I refused and eventually (after 8 requests or they said they would cancel the booking) they agreed I didn’t have to pay. I should have cancelled the booking at this point as it was more expensive than many other hotels and not worth the money.
I had breakfast and dinner included but it wasn’t great.
Overall I had a nice holiday but I wouldn’t stay at this hotel again.
Laura
Laura, 17-night family trip
Verified Hotels.com guest review