Hotel Alessandra

A very pleasant experience. A quaint Renaissance hotel with great service, extremely friendly staff, good breakfasts and a great location, easily accessible to all the major sites in Florence. However there were too many steps to climb and a small elevator which made it difficult to handle luggage.

It was a good stay.

Stay away. I woke up the first night with bites all over my body; was hoping it was a mosquito. Second night I was sitting in the room reading and noticed bed bugs crawling up two of the walls (on the wall behind the headboard, and the wall near the armoire). Hotel staff didn't seem to care much. They offered for me to change rooms for the night but offered nothing in terms of helping me disinfect all of my belongings, etc. They just kept saying how in x amount of years they've never had an issue (doubtful) which didn't matter to me because the room I was in was infested. Had to spend the next morning at the laundromat cleaning and drying everything I own. They wouldn't let me use the laundry in the hotel that housekeeping uses, and offered nothing in terms of reimbursement for laundry services, my stay, or otherwise. Don't stay here if you want to spend the last days of your "vacation" in a laundromat.

The staff was amazing! They are very knowledgeable. My only regret is not asking earlier for their assistance. They could have booked all our tickets. They got us into an amazing cooking class at the last minute that we loved! Although an older hotel, the location is perfect for downtown.

Wonderful location & extemely efficient helpful staff. Stairs/lift to reception lower overall score given.

This was my 3rd visit to Florence and this hotel out shined my last 2. The owners were extremely attentive and generous with their time whenever I asked for recommendations. Very clean, well kept and an excellent breakfast was included. Can't beat the location! Will definitely stay here again!!

Steps the elevator to small Front desk 3 floor many steps

From the very first moment of being welcomed by Monti we had a great experience at the Hotel Allesandra. Monti showed us the room we had booked as well as several others that were available and we did opt to upgrade to a larger room with a mini-fridge and coffee maker. We were there during a heat wave and the air conditioning was a real plus. The breakfast buffet was good with a variety of breads and pastries, eggs and cheese and prosciutto available. The owners were gracious and welcoming and helped us book taxis and answered questions. The location is great! All major attractions are within walking distance and the Ponte Vecchio is super close. My only caution is that this is not well suited to people with physical handicaps as the you have to climb a bit to get to the small elevator.

Desk staff was very helpful and courteous.

This is a wonderful hotel built in 1507 and designed by Michaelangelo. We loved the charm and the neighborhood was perfect. The staff was very kind and helpful. Monti was extremely friendly and fun. We very much enjoyed him and his tales of the history of the hotel. Breakfast was delicious. The staff will offer to make you a special cappuccino if you so desire. Everything is within a few minutes. Very walkable. Monti very clearly described to us how to drive to the hotel and arranged for our car to be taken away and parked nearby. Monti cheered for us for being able to navigate the narrow streets. The hotel has a lift however it is a couple of flights up to access it. We enjoyed our room and were very comfortable. The hotel staff held our bags for us after checkout and even arranged for our car to be moved to a closer garage with a quick and easy escape route from the city when we were ready to leave later that day. The mini bar had cheaply priced drinks and more could be purchased at the reception desk. This just shows the kindness of this particular hotel.