10/10 - Ngoại hạng
29/06/2025
5 Stars 🌟 to Nelson
Absolutely lovely hotel with wonderful friendly staff all round.
I did find the cleaning of the rooms slacking as the floors were barely sweeped. Rooms are small and the bathroom is tiny.
Lack of vegetarian and vegan options for breakfast AND not labelled Veg, Vegan etc etc. The national pastry of Portugal the Nata was barely at the breakfast table we had to keep asking for it. Fried eggs we had to ask for, this should all be available. Breakfast plates far too small and the juice glasses are tiny. Come on HF Fenix Lisboa management sort it out.
Finally, a special mention to NELSON, what an amazing man who clearly loves his job and the guests he serves. I have never seen such an amazing and beautiful person who cares so much for people who is very genuine as a person. Nelson deseves a huge payrise. He even addressed us with Namaste, which means hello and greetings in Gujarati.
Amazing individual 👏




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