Hotel Palazzo Abadessa

The hotel is at a great location, 1 minute walk away from the shops and restaurants but also down a quiet and calm street, the location was perfect! The staff was helpful and the patio is a great plus. The beds were really uncomfortable but the room was clean and modern with the old venetian feel. We will return!

The hotel is beautifully decorated. Everyone was helpful and kind and went out of their way to help. They arranged for our water taxi as we had to check out early in the morning which was very convenient. The garden area is very pretty and the breakfast options were good. The location was quiet, but not far from most tourist attractions. Would definitely stay here again if (hopefully when) we return to Venice.

What a visually stunning hotel, ancient like Venice but posh. Small enough to be very personal. The two men who helped us at the front desk were very kind and sincere and went above and beyond. They literally bent over backwards for us as far as accommodating us with excellent restaurant recommendations and booking transportation. Would definitely return!

This is supposed to be a four star hotel. Having just spent a week in a two star hotel in Greece, the service and other aspects of this hotel were disappointing. The breakfast was average, many of the people on reception had limited English and did not go out of their way to be helpful. There was no hair conditioner in the bathroom, the water temperature was variable when having a shower and the shower (over the bath) design meant I kept bashing myself on the soap tray. We were due to check out really early in the morning, I asked if a small takeaway breakfast could be provided (this had been offered without prompting in our previous 2 star hotel) and the man on reception said no problem. However, he wasn’t on shift when we left and the other man on reception was grumpy and clearly didn’t want to provide a breakfast. He did so eventually but when I asked for 2 bottles of water rather then one, he went off to call his boss! Really? A 350ml bottle of water? It was ridiculous. The hotel is in a nice area and is an historic building. Apart from that it doesn’t provide a four star service. I wouldn’t stay there again.

This 500 year old palace was amazing, you can feel the history in the floor beneath your feet and the beams above your head. A water gate at the front and a precinct for food and shopping out the back with the grand canal just off that providing easy access to gondolas and the water bus. The hotel also boasts a garden with a lawn, the only grass I saw in Venice, which is a fantastic place to eat breakfast if the magnificence of the dining hall gets too much. If/when we return to Venice we will definitely look to stay here again