4/10 - Khá
22 tháng 10, 2024
Nice resort, plenty of staff there to help. Beach access was nice, the pool and the hot tub were amazing.
My only issue was, we stayed there for 1 night and they held $750 deposit and did not tell me they were doing it. This caused me to have to spend time not once but twice down at the front desk trying to get an explanation as to why. The first hold was for $500.. i checked my account and saw the hold and went down to ask why they held so much... explanation given was acceptable... then 2hrs later they charge another $250 for another deposit... another trip down to the front desk.. this time I'm told the$250 is the deposit and the$500 is so i can charge my room for any in resort purchases.... to many different answers and the one left holding the bag was me. I've had this happen at hotels before and it usually ends up charging my card and then i have to deal with a headache 1000 miles away.. I'm hoping that's not the case, but i have no way of knowing if anything the front desk said was factual.
Shane
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