6/10
I was traveling with my partner and his service dog. He is a disabled veteran. Upon arrival I was told we were placed on the second floor. When I asked for availability on the first floor, the clerk informed me that there were 1st floor rooms, but I had chosen a deluxe room and they were on the second floor. I said were would take the 1st floor room, offering to pay for the deluxe if we could move to the first floor. I was told that wasnt allowed because we didnt book directly with that particular hotel. Then she told me there was a charge for the dog to stay.
I phoned the 800 number for Best Western and was told that they do not charge for service dogs, and because we booked online she could not change the room, but if there was availability the hotel could move us.
You got it, the clerk said only a manager could do it and the manager was gone.
The person from the 800 call phone the desk clerk. After which she was at least polite but refused to move us.
You should consider modifying your policy, train staff to understand the needs of those with service animals and the LAWS they must abide by.
This was likely the LAST time I will see the inside of a Best Western hotel. Come on, you CAN do better than this.
Kimberly
Nghỉ 1 đêm