Location was perfect - <5 mins from two tram stops which took you all over the city. There were also some fantastic restaurants nearby.
Room was beautiful - resembled the photos on the site. We had a superior room which was perfect for 2 adults and a 12-year old. They got their own sleeping space rather than the usual sofa bed, they were very happy about that! Toilet was separate to bathroom and was a bit on the small side, so if your mobility is limited, that might be an issue. Toileteries were Nuxe, and were divine!
Reception staff were great, particularly at check in - super helpful, spoke excellent english, and gave us lots of recommendations.
Housekeeping needed some prompting to replenish toileteries but they were very fast and thorough.
Rooftop bar was a bit of a disappointment, we encountered fairly slow service each time we went (hence the 3 stars for staff).
Would happily go back!