6/10 - Tốt
27/04/2025
Beautiful location but underwhelming property
While we enjoyed our villa (which was beautifully updated and very comfortable) we found that the resort amenities (including the fun pool, the bathrooms by both pools and the lobby, and the lounge ) to be outdated. The landscaping is also in bad shape, patchy, and people have created their own paths across a lot of the areas. The staff is kind and friendly but they lack training: even when there were multiple people at the bar, we had to call them to ask for drinks. The coffee shop was also unattended and not set up at 7:45 in the morning and this happened multiple times. Twice I also had to ask for our villa to be cleaned because it was 3pm and the staff had not passed by to make our beds and refill our water. Lastly, the dock at the resort is not appropriate for a resort that advertises itself as luxury. The resort facilities need to be renovated and staff needs to be trained to vastly improve the experience. The saving grace for the property are the villas and the views.
Anthony
Anthony, nghỉ 4 đêm
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