Clearwater Suite Hotel

It would have been nice to know, the underground parking was not available, the lounge was closed, no breakfast, and no hot tub. this should have been noted, when I booked

We needed to change to a pet room upon arrival. The man on the desk did all he could to accommodate us but he was only 2 days on the job. He called the manager, who instead of coming to help, just spend 1/2 hour trying to explain the procedure. We finally got frustrated with the manager and said to never mind we would make other arrangements for our dog.

Great front desk when i call based on a problem befroe checkin,ok when i check in, not good when i check out.

Front desk staff very friendly and accommodating. Some construction going on in hotel. Staff accommodated my request to move to a higher floor which was a room upgrade - I very much appreciated this. There are several restaurants within walking distance of the hotel.

The rooms were fine, but it is advertised to have a hot tub. There was not been a hot tub since April. This is really bad. We booked here because of the hot tub and location.