I don’t want to leave a whining and whinging review so I’ll just explain my experience as a matter of fact.
I arrived late in the evening to check in. The queue was long with only one member of staff available to facilitate check-in. I was initially given a room that wasn’t even cleaned. It was left dirty after the previous guest.
I went back to reception and rejoined the long queue. I was then given a new room which initially looked better. I later realised the towels were stained, the bath soap dispenser was empty, and the coffee kettle wasn’t working. The coffee cups were also stained so I chose not to use them.
I went to the hotel restaurant the next morning and requested a coffee, politely saying that the kettle in the room wasn’t working. This request was met with resistance. I was offered a coffee in the end, but it seemed more like I was being done a favour.
All told, I feel the hotel could improve on many levels around attention to detail, cleanliness, politeness, and organisation.
My room had a very nice view from the window though. That was good I must add.