HLG CityPark Pelayo

Very good place to stay. Near of everything you need

Wonderful, the only negative thing is the elevator so slow. And you don’t have hot water in the rooms But overall it was very very good.

Super-friendly staff can speak 5 or more languages very well. Rooms are clean and always tidied daily. Great area of the city- short walk to Las Ramblas and the hotel is right next to the Universitat metro stop. I'd rate this higher, but the elevator being broken was a real drag. It is zero fun dragging luggage (and ourselves after a long day exploring) up three flights. They say this is a rare occurrence, and maybe it is, but it was an issue for the last 4 days of our stay with no apparent repairs soon. Also The WiFi is pretty slow and I gave up and used my cell data on at least one night. Not a big issue for me bc it prevented me from doing some work, which is the point of vacation.

This is a 2-star hotel and it shows at every step of the way!!! We were given a room on the 4th floor, and the only elevator was out of order for the two days we stayed. We requested a room on the lower floor, but the reception did nothing! With our back problems, it was a horrible experience!!! The TV/cable was not working and they did NOTHING to fix it. On top of that, the cleaners came to clean at 5 PM, not during the morning/afternoon hours like most decent hotels!! So, at the end of the day, we had to return to unclean rooms. Whatever complaints we had fell into deaf ears, as the reception people DID NOTHING OTHER THAN SAY THAT THEY ARE SORRY!!!

Overall hotel was great. Room clean but small. Location excellent! In the middle of everything and walking distance to most attractions. I would go back and stay at the same hotel.

They had a problem with electricity at 7.00 pm and they did not have even emergency lightning at the stairs. Everything was dark almost an hour. To go dowstairs with your cellular light is not the best way to go out from the hotel.

There are luggage lockers at €2. My room didn’t have cold water for a shower. When checking at reception, there was no solution, which would have given the worst rating. But after coming back from dinner, they came to an alternative solution which, though not ideal, allowed for a not-blistering hot shower.

Great rooms and location. Perfect for our stay.

The room was extremely small. The description of the room doesn’t accurately describe it on Hotels.com. The bathroom shower was awful. The water would come out.

Room is very small but bed is comfortable. It was very clean and a super great location. Metro right outside the door