Grand Bay Suites

Good convenient location

I trust and I have always believed that I do not need to question whether a hotel or accommodation suggested in your wedsite (Hotel.com) would be of any fraud of any sort. I arrived at Grand Bay Suites on the 12th January 2019 as planned. Note - I have never really given any negative feedback for the years I have used Hotel.com as my travelling guide to where I will be staying. To my horrors, all was fine until I was shown into my room. The room was not very clean to begin with, the smell of humid and dullness in the air, fine switching on the airconditioning would help, the worst came when I went into the bathroom. Excuse my words here but it was disgustingly dirty. The water outlet where you take a shower is black and you can see the thick layer that should be washed on a chromed surface. It was really bad. I was about to go to bed and the sheets were stained. I checked out the next morning as I felt disappointed as it was not a business trip but my own personal holiday after more than 15 years not taking one. The stars that represent the status of the hotels etc, do you ever check it yourself or you simply take the feedback given with no clue whether it was true or just plain simple, there is a feedback and it should suffice. I wanted to call and thought to myself, how can I as I had no real excess to wifi as it did not exist in the room and there was no tel and no real means of communication. It was pointless to get angry with the staff. Holiday ruined.

Excellent in all aspects and regret I didn’t book for longer

We stayed for 2 weeks. Apartments spacious and cleaned regularly but are in need of refurbishment. Staff helpful and friendly. Short walk to local beach. Town in walking distance but pavements are in poor condition or non existent.

Fantastic for the price, well equipped kitchen and supermarkets very close by. Even got a late late check out as our flight wasn’t until the evening. Great and would stay again.

The Grand Bay Suites are conveniently situated in grand baie. The store right next door is a super plus! The service was awesome! Staff were extremely efficient especially Mary! The facilities were great, it had everything we needed & more!