Upon arriving a bit later in the evening, we checked in. The registration was easy and quick (since we did have a reservation). The desk attendant was sitting in the common area with another individual, watching a soccer game. I drove around the building 3 times looking for a parking spot. There were none, so I went back in and asked where to park. He told me to park way behind the starbucks building, in which I said no. He then told me to park in the handicap spot which I refused to do. I asked for my money back, which he then said he would move his car and let me park there. If it were not so late in the evening, I would have demanded my money back. We ended up staying, but we will not stay in Richmond again. There are clearly not enough parking spaces to accommodate all of the guests.