4/10 - Khá
26 tháng 8, 2019
Bad
We had 2 nights at the hotel. and that is a bad experience. As soon as we arrived at the hotel, we were a male receptionist. he has an unhappy attitude. action to put your feet on the table when talking (an act of disregarding customers). We spent 40 minutes waiting to get the room. Just because he said he couldn't find our name or Information. It was ridiculous because I ordered it 2 months in advance and paid. I gave a lot of evidence (booking code + booking confirmation email). but he refused. I'm helpless and tired. It took a long time before he actually worked. he has a racist attitude (because we are Asian). the hotel is not cleaned up. Our room has lots of ants on the floor. so bad for 2 children. everything old and torn. We will not return. and only for 1 star.
Kim
Kim, nghỉ 2 đêm cùng gia đình
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