SpringHill Suites by Marriott Houston Intercontinental Arprt

Very pleased with our stay

We had to stay a night in Houston and catch an early flight the next morning. The shuttle service from the airport was great, quick and efficient, the check-in was very good; even though a bunch of people got off the shuttle at the same time, the front desk staff processed us all very quickly. The room was great, large size, modern, separate shower and toilet rooms, nice sitting area. The problem was the heating and air conditioning unit. It was so loud it sounded like a jet taking off in our room. The unit could not be simply turned off, it was controlled by a wall thermostat and the off button did nothing. I called the front desk to ask how to turn it off and they kindly offered to send an engineer; we were already in bed as we had to get up at 4 in the morning, so we declined. I figured out that by setting the temperature very high, the thing would shut off. Anyways, even at that, it cycled on and off during the night so we hardly slept. I didn't want to use earplugs because I was afraid of missing the early alarm. It was a really great room, but the loud HVAC unit was an issue. Can anyone sleep beside one of those things?

The girl at front desk was nice. Not a true suite and had to change my room. My room was changed because the pull out bed mattress had a huge nasty stain on it.

We loved the room. The only complaint was the airplane noise. It was louder than we expected and it woke the kids up early in the morning at 5am while we wanted them to sleep to 7am for the tournament.

Very good stay, very good breakfast, good service people.