2/10 - Kém
9 tháng 3, 2025
At first glance the room looked amazing but it didn't take long before things started to go south. First problem our TV didn't work. We called down to the front desk. They told us they'd look into it and give us a call back. Now while we were waiting we decided to try the soak tub that was in the room only to find out it didn't hold water. Now when we got there it was 10:00 p.m. so after a failed bath we climbed into bed and fell asleep to a video on our phone. The next morning we woke up and went off to our whale watching trip. Upon our return I stopped in at the front office to check on the outcome of the TV and inform them of the bathtub only to be informed that the do not disturb sign on my door was violated and somebody was in my room. I was never asked if it was okay and I'm not even sure they would have told me had I not gone into the office to inquire about it. When I asked them how they were going to rectify the situation they told me that they were going to refund me for half my trip only to find out that they were going to refund me for the second day but weren't going to let me stay. So I paid full price for a non-working room and got kicked out the second night. And the ladies up front were so rude. When I told him about the bathtub they actually had the audacity to ask me if I used the plug even after I told them that I pushed it down, filled the tub up and the water cyclone started.
Kirk
Kirk, nghỉ 2 đêm
Nhận xét của khách thực Hotels.com