Cocoplum Beach Hotel

Horrible hotel: old facilities, unfriendly staff and overpriced to what is offered

Hotel is overpriced, poor service, poor restaurant and staff don't fix problems e.g. Air conditioning unit making excessive noise. Cleaners left their material outside our room the entire time. Check in very slow. BUT We have been there twice as it has a very lovely section of beach which even this hotel can't ruin

We saw some mixed reviews and we have decided to pay a bit more and book the "junior suite" to tried to get a better experience. They anyway tried to fit us in a ground floor room with two singles beds and a terrible smell coming from the wc. After complaining we managed to get a more decent room but the condition of the bathroom was appoling, with ants in the sink, spider webs in the ceiling and a rusty bathtub. Regarding the service, apart from one or two exceptions, you won't find too many people trying to help you. More often you will hear constant loud complainings from people clearly unhappy to be working there. Breakfast has a very limited selection and always something missing, but, to be honest, the "à la carte" option was good in both quality and price. Location is also good with a nice beach, only thing to consider is that you are a bit isolated and you will need taxis or to rent your own vehicle to move around. As a good bye present they tried to charge us for an additional dish at the check out. I am not sure if there was any other newer rooms, but my impression is that they are living of having a nice beach in a touristic destination and do not make any effort to provide customers with a nice experience. Just wondering for how long they will survive like that.

Wonderful Location Right On The Most Gorgeous Beach ,On The Island. Terrific Front Desk Staff ....Esp Bridget