6/10 - Tốt
12 tháng 2, 2025
Disappointing Stay – In Need of Better Maintenance
We recently stayed at The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert and, unfortunately, were not impressed. The resort felt slightly scruffy and in need of better upkeep and maintenance.
Our accommodation—a tented villa with a private pool—was spacious and a nice feature, but it didn’t give us the “wow” factor we expected. Having previously stayed at a Ritz-Carlton in Thailand, which was immaculate, we found this resort lacking in comparison. Housekeeping was rushed, and dust had built up in several areas. Outdoor furniture was missing cushions, and the ones that were there had noticeable stains. Additionally, we noticed black mold under the outer edge of the tented roof and a broken fence post that needed painting.
The staff were polite and friendly, but the service didn’t meet the high standards we associate with the Ritz-Carlton brand. We were on a full-board package—breakfast was acceptable, but the dinner options across all three restaurants were underwhelming.
Ultimately, my wife and I enjoyed each other’s company and the privacy of our accommodation, but the resort itself fell short. It’s in need of a stronger maintenance program, and the rooms and exteriors could use refurbishment. Sadly, we wouldn’t return any time soon
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