Where do I start? The room was nice looking, but that is it. The AC didn't work, there were ants on the floor, shower water wouldn't get very hot, faucet handles rotated backwards, and some lights didn't work. Room was nearly 74 degrees while we tried to sleep so I called customer service. He said it's too late to send a repair man, he wouldn't move us to another room but told me to just open the window. Seriously? Now I should allow the outside noise and light in, besides now posing a safety issue with only a thin screen to protect us? We will never go there again. It literally looked like NO maintenance was done here all year.