The Westin Desert Willow Villas, Palm Desert

The hotel itself is beautiful. And at first glance it's great. The rooms are huge and the views are beautiful. But when staying at a nice resort, you expect a certain level of service and quality. For example, multiple times we came across the golf carts and asked for a ride. Instead, they told us we were close and just walk a few more blocks. Even when you call to get picked up it takes 15 min or so to get a ride. This wouldn't matter, but they don't let the ubers in the gate and I'm the last building in the complex. Another night, after my room was cleaned they forgot to replace the robes. I called and they said they'd send it over. It never showed and I had to call again the next morning. Our sheets had a giant hole in it. There were multiple other small things too. And they're all small things, but they're things that shouldn't happen. The best service we got was when we arrived, the valet walked me to the front desk and personally made sure I got taken care of, an excellent beginning. Again, the room itself is huge and really nice. It's just the service and quality we were disappointed in.

Awesome service! Staffs are friendly and helpful. Will definetely stay here again!

Rooms nice and comfortable. Quiet and spacious. Restaurant selection, food choices were minamal and could be improved.

Very nice. Clean, very roomy and nice fireplace! Super comfy bed and well appointed with a full kitchen and all that you need to cook- even wash your clothes! Very nice jet bath tub.

The complex is nice and spread throughout the golf course, even though our room overlooked the carpark. With a fully equipped kitchen and laundry it was also beneficial for our stay. The only complaint that the carpet was filthy and needs cleaning.