Rixos Almaty Hotel

Hotels.com sold me hotel with spa coupon, in the Hotel they have no idea for that and i pay full.

Disappointing! First off, when you pay $250+ per night, you'd expect a normal mattress to sleep on. Mine was curved/concave on one side but flat on the other, leading to a not-so-pleasant sleep. This was the case in two different rooms, so I didn't expect any better by changing a third time. Food is good but rather overpriced. Lastly, most disappointingly, I checked out in the morning to go snowboarding, after which I wanted to use their sauna and fitness facilities (while waiting for my evening flight) but their rule is after you check out, you cannot use their facilities any more unless you pay ~$50 USD. After paying close to $800 USD for three nights, this is a bit ridiculous. Every other top hotel usually let's their guests use their facilities on the day of their check out if they have to wait for a flight. Overall disappointed in these three aspects, wouldn't return unless they replace their mattresses and allow guests to use their facilities on check out day without an extra fee.

Stayed here for a business trip. The breakfasts in the morning were excellent. The hotel is lovely and in a safe and well-located area.

Great hotel, luxurious inside, good service except for check out with Aktoty (quite rude staff actually). Nice amenities like the pool and gym. Main issue: mattress in room very old and not comfortable for such a luxury hotel. Expected better.

Very comfy, super staff, great breakfast.

very good

Front desk is operating in slow mode

The room was spacious and immaculate. The hotel staff were very friendly and helpful. Breakfast had a wide variety of hot and cold options for all dietary requirements. We used the pool and SPA on several occasions and the service was impeccable. We were lucky to stay in the hotel on a Sunday, so was able to partake in the 12-4 Sunday Brunch, which was amazing value, Marzhan was a great help in the restaurant. Car parking is free and the WiFi was high speed. I would definitely recommend this hotel.

Great spa, great breakfast. Great location for walking to the hard rock restaurant.. Elevators will arrive and let you wait..room temperature can be tricky but the outside door could be left cracked open on the sixth floor. Room cleaning was good but did not respond to door tag and turn down service was late in the evening so my guess is the need more stafff there.. everyone was nice..building looked in great condition but the bathroom had a moldy smell a couple of times ,maybe from the tub jets or the drain.. taxi shuttle service from the hotel is about three times more than the local rate. Taxi to airport was 4,000 local but hotel was asking 23,000 or more. Taxi to local site was 2k local currency yet city taxi was only 400.. so with a 320 to one exchange it is still a good rate.. I liked the pool and the great spa service..

The Rixos Almaty is a great deal. The hotel is beautiful, the service is great, and the rooms are comfortable, well-appointed, and tastefully decorated. The bathroom has a whirlpool bath and a separate shower. What's not to love? Well, our mattress was very firm, and I wasn't aware of the six(!) available pillow choices until after the first night, when it was too late. I woke up with a pinched nerve behind my right shoulder from sleeping on my side with inadequate neck support. So, lesson learned -- ask for the more supportive pillows at check-in.