Candlewood Suites Indianapolis East

Nice staff. Clean and cozy room

Hotel was clean but is not in a desirable area.

This was arguably the worst stay at a hotel I have ever had. The first issue that occurred was that my TV was not working. The person at the desk did come up and fix it, but it also had a warped screen. While staying, there was a fire alarm that went off at 4am. I do understand that these things do happen, and I exited the building. While exiting, I noticed that there was an array of dog poop on the interior stair case. When returning to the building after the fire department left, other guests were talking about a pipe bursting, and there was water dripping in the hall upstairs. While the fire alarm had stopped sounding, the strobe lights did continue to go off. I attempted to contact the desk about this problem, and the person answering the phone refused to help me, refused to give her name, and then hung up on me when I asked for the manager. I then went downstairs, and she began to yell at me, and again refused to provide any information or assist. I finally called hotels.com, who helpfully stepped in. They contacted the desk, and did not get much assistance. Finally, the management stopped at the front desk and I put her on speaker with hotels.com and they stated they would reverse the charges. I reported the rude behavior of the clerk the night before to the desk in the morning, and received another rude response that they were dealing with a lot, and then they defended the rude clerk. I will never be staying here again. Ever.

Very clean, nice staff, easy check-in Located very near to where I needed to be

The room was great but some of the light fixtures in the room would not work.