2/10 - Kém
24 tháng 1, 2025
No alert to double bookings!
Extremely disappointing to get to the front desk after long day of travel to find that no room was available. Apparently, a mistake in booking was made. We had two rooms booked in two different cities quite far apart. We were a day late! Tried to have your virtual help center to help us, but they were of no help. This was very disappointing to say the least. The only rooms we could locate were very expensive. We ended up having to book a $300 plus room which was very basic and they gave out ear plugs as the street noise was so great all day long. Strip joint across the street with big flashing lights! We were crushed! Your booking site has been good, however the mistake was made due to the auto fill in of date on your site and the print being so small. Was very surprised that you did not send me a double booking alert of some kind. Possibly one that needs to override before such a mistake can be made. Then when we scrambled for a hotel in this lobby, made another mistake in booking a cheap hotel that ended up being 1 1/2 hours away and required 48 hours notice for pick up. I immediately cancelled but am now being charged for this one too! Very disappointed!!! So much for being a customer in good standing 😢
Joyce
Joyce, nghỉ 1 đêm
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