Grand Times Hotel Sherbrooke - Sherbrooke

We arrived 45 minutes before 15.00 and were told the room wasn't ready but will be guaranteed ready at 15.00. At 15.00, it wasn't and finally was rdy at 15.45. About 10-12 guests were in the same situation. No apologies given, no compensations. Breakfast (included) was chaos. Not enough service people. Maybe closing at 10am on a Sunday didn't help. Even at check out, only one person at 11.00 am...and line up again. The hotel is beautiful, well situated. It was our 3rd visit. It was great the first two times. In my opinion, they need more employees. We will come back again, we were probably unlucky this time.

The hotel was lovely except the lobby felt almost like a club very dark and furniture layout was more for the evenings. Two of the four towels in our room were so threadbare they had stitched the holes together which was horrible to use. Very clean, and very comfortable beds and rooms so still worth the price when you get a deal.

I was in Sherbrooke to run in the Half-Marathon. Generally I go to Sherbrooke twice a month to speak French. Quebec City is two hours away.

Check in was a bit late for 3pm. Would of preferred 2 pm Considering we were in town for the half marathon race at 8:30am it would have been convenient to have the continental breakfast open at 6am instead of 7am to allow runners sufficient time to digest. Even if for once a year on race day. Same for checkout, we had to rush back for 12 o'clock. An extra hour for race day weekend would of been appreciated. Some croissant and cookies at breakfast would of also been an improvement. The staff was courteous. Checking was fast and the room was clean. We had a nice view of the lake.

one of the receptionist let me feel bad. her attitude seems that I am poor and can not afford it since I did not want to buy the parking for extra $10.00.