The location was good, walkable to Duomo, tours, etc. The room was clean and the bed was comfortable. The bathroom was so tiny it was difficult to maneuver in. There is often no staff at the desk. We had no hot water one day, and the staff was unapologetic and didn't seem to even understand why that would be a problem. TO access the rooms, there are many stairs to climb without railings and the lighting is not very good. We saw several elderly people struggling to climb the stairs. There is an elevator, but it's not usable by hotel guests (permanent residents only). Definitely not 8/10 as rated on Expedia!